Frequently asked questions

At Charmolicious Candles our goal is to provide quality products at affordable prices. Our goal is to exceed your expectations by providing exceptional customer service.

Below we have compiled a list of commonly asked questions with the aim of providing you information so that you can order with confidence.

If you can’t locate an answer to your question below please either email us via the contact page or via messenger on our Facebook page. We endeavour to reply to messages as quickly as possible.

1What payment options do you offer?
Currently we offer 3 secure payment options for orders. Paypal, Credit & Debit Cards via secure Square payments and AfterPay.
2Do you charge surcharges for using credit & debit cards as payment?
No we do not charge any extra fees for using credit or debit cards.
3What carrier do you use for shipping my order?
We use a shipping aggregate company called Sendle. Sendle provides the tracking and procurement facilities for your order shipping. Further down the line Sendle have an arrangement with Couriers Please & Fastway Couriers to make the delivery of your goods direct to your front door.
4Is your shipping an express service?
Sendle advise that a large majority of orders will be delivered within 3-5 days of being shipped. This timeframe may be slightly larger for remote or outback locations.
5What is the timeframe for my order to be shipped out ?
Our policy is to ship orders out the next business day if the items are in stock, If an item(s) isn’t in stock your order may take up to a week before its shipped out. Some factors that will impact on shipping times is stock of a particular scent or color.
6Do you notify me when my order is received and dispatched ?
Upon placing an order and confirming payment our online ordering system will send you an email confirmation of your order along with a PDF attached Tax Invoice. When you receive the confirmation email with invoice you will know your order is received and payment confirmed.
7Do you notify me when my order is dispatched?
Absolutely, there are 2 phases that occur when your order is dispatched. Firstly when we create a shipping label with our carrier you will receive an email detailing your tracking information. When our carrier collects your order you will receive a second email notifiying you that your order is in transit.
8Am I able to track the delivery of my order online?
Yes when you receive your order dispatched tracking email there will be a unique tracking number for your delivery. You will be able to click the link in this email at any point to obtain up to date tracking information for your delivery.
9What do I do if something goes wrong with my products or delivery?
In the event there is an issue your first port of call should be to email us at sales@charmolicious or contact us via messenger on our Facebook Page. We will work with you to resolve any issues you may have.